We hope that with every purchase you are fully satisfied with your order. if you have any issues please contact us straight away so we can help resolve any issues.

• If a product gets damaged in the post or was faulty upon a delivery - 

If your order arrives damaged, you must contact us within 24 hours of delivery with details of damage and clear images of the affected piece.

This may be the fault of the courier company. We may need to open a case with our postal service and you may be required to return the item to us or your nearest post office for inspection.

All original packaging will be required for inspection as part of the returns procedure, if you have thrown away the original cardboard box and packaging your item arrived in, we won’t be able to provide a replacement, so please check your items on arrival.

Aramex deliveries:

If your parcel is shipped through Aramex and it cannot be delivered, redelivery to the same address may be arranged through Aramex for a small extra charge.  

Terms and Conditions for claims through Australia Post can be found here

• To be eligible for a return, you must contact us within 14 days of placing your order, goods must be unopened, unused, undamaged and accompanied by proof of purchase. Unless proof of faulty product can be produced. 

• For returns, please email hello@blossomandsky.com with the subject 'Returns' and include your order number, name and the reason for the return.

• We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

• Please note that customers are responsible for shipping costs of returned items for exchange and change of mind. 

• When a returned item is received and inspected, customer will receive a confirmation email. This will discuss eligibility for store credit or refund. All refunds given will be less the initial postage amount paid, unless item is deemed faulty.

• If you have purchased an item on sale or promotion, we will only offer store credits, no refunds will be given unless the item is deemed faulty. 

• If a refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method. Please note this can take 2-5 business days to appear in your account depending on payment method.

• If your new item is not collected in a timely manner from the post office and has been returned to sender (us), you may choose to pay for shipping again or request a refund (less any postal fees that may have been incurred on our behalf). If you notice you have provided us with an incorrect or incomplete address please notify us immediately so we can amend your order before shipping.

Blossom and Sky is dedicated to customer service and ensuring a high level satisfaction, if you have any questions regarding our return and exchanges policy please feel free to contact us directly at hello@blossomandsky.com